![]() ![]() ![]() If you do not have internet at this time, or your connection keeps failing during the upload, then GameMaker will store the crash zip in your %programdata%\GameMakerStudio2\Uploads folder and attempt to upload it in the background the next time you start GameMaker successfully. After a short delay, you should then see a little confirmation dialog saying that we received your crash report successfully. This process typically takes less than a minute (depending on your PC specs and internet connection speed), during which time GameMaker will close and you may see a couple of cmd windows quickly open and close also. The crash tool will gather the info we require, zip it up, and then send it to us. The " To see what data this report contains" link is probably what brought you to this page you're reading right now. Similarly, the contact information for if you have a data request is shown and you can click this to launch your email client and send us a mail if you need to. The dialog links to our privacy and cookie policies, so you can visit these pages direct from the error dialog if you wish. You don't need to give us system specs or GameMaker version numbers, as this will be collected automatically (more on this later). If you're on a school/company machine which has restricted file/folder permissions, then it might be useful if you could mention this also. NOTE: The dialog uses your GameMaker language setting if it can, but will always use English if the crash happens too early in the startup sequence.Īs you can see, this dialog tells you there was an error from which GameMaker could not recover, then advises we'd love you to send back a report about the issue if you're happy to do this.Įntering text is entirely optional, but we would greatly appreciate it if you could tell us what steps you had performed in GameMaker shortly before the crash happened and also the names of any protection software running on your machine at the time. ![]() (Updating is also the first thing our Helpdesk teams will ask you to do, should you send us a ticket.) It's worth saying that before you even submit a report, you should confirm that you are on the latest version of GameMaker, as whatever your issue is may have already been fixed and so updating your install might allow you to use GameMaker straight away. This system does not apply to the Mac IDE - it's Windows only. Then you can send all of this to us with one click - no having to report it as a bug in the IDE and attach files to the form there! This new tool will (if you allow it) collect all the required log files we need, grab a copy of GameMaker's memory usage so we can analyse this and see the crash, and also allow you to type in info about what was happening at the time of the crash if you wish. Starting with the 2.2.3 Windows IDE release of GameMaker, we have a new crash-reporting system which is designed to take any hassle for you out of submitting a crash report to us. ![]()
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